We do our best to complete your order as soon as possible. Each ORAÏK piece is carefully handcrafted, and we appreciate your understanding that our jewellery creation involves an elaborate and personal approach in which attentiveness to detail is paramount.

Made-to-order pieces require production time, while in-stock pieces are ready to ship.

• In-stock pieces: dispatched within 2 business days
• Made-to-order:
  Vermeil silver pieces: typically 8-10 weeks (may vary)
  Solid gold pieces: typically 4-6 weeks (may vary)
  

*If you need your order by a specific date, please contact us before placing the order and we’ll confirm what’s possible.

Shipping time is in addition to production time.
At checkout, you can choose:

• STANDARD Shipping (Europe only)
  Sent via national postal service with tracking/registered mail.
  Delivery time: 5-10 working days
  Cost: 15€
  
  
• DHL EXPRESS Shipping (Worldwide)
  Sent via DHL Express with tracking.
  Europe: 3–5 business days — 30€
  UK: 3–5 business days — 35€
  USA: 5–6 business days — 40€
  Rest of the world: 5–8 business days — 45€

Once your order is dispatched, you’ll receive a confirmation email with tracking details. ORAÏK pieces arrive in our signature black jewellery box. The outer packaging is an unbranded cardboard box.

IMPORTANT NOTES

• Any duties, taxes, or customs fees are the responsibility of the customer.
• Delivery estimates may be longer during high-volume periods (e.g., Christmas).
• If your parcel is delayed or shows no tracking updates, please contact us and we’ll assist.